Health communication, organizations, and health advocacy

September 14, 2012

Today is my daughter’s birthday. What a wonderful way to spend some time… reflecting on her years of growing up and the strong, healthy woman she is today. In the midst of thinking those lovely thoughts, I am clearing some desk clutter. I came across a glossy brochure from my health care organization. It says it is ‘exclusively’ for Health Advocate Members. I didn’t know that I was a member, but I guess I am. I opened it up and found five member wallet cards. A phone number is the highlight of the card, together with information about what HealthAdvocate does: healthcare help, EAP [employment assistance program], find the right doctors, and untangle insurance claims. Interesting. The brochure itself elaborates on each of these topics. For employee assistance, for example, the topics include stress and anxiety, work conflicts, anger and grief, as well as drug and alcohol abuse.

The brochure tells me that the way this all works is, I call the number which is toll free and I will get to talk to a counselor. Or, I can go online and access services. I’m not sure how well this all works. I’m not sure about a counselor communicating about so many health topics. Maybe the information is more general and the goal is to redirect a call to a more specific resource. It is interesting. I’ll check at the online resource and let you know what I think.

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